FAQ for Buying Online Brass Fittings and Stainless Steel fittings - vkfittings.com
FAQ - Frequently asked questions for Brass Fittings and Stainless Steel fittings from vkfittings.com , India.
Introduction FAQ’S
1. Who is vkfittings?
Vikay - Valves and Fittings is Trade name of Vikay Mining Equipments, an exporting firm from Mumbai, India, dealing in Instrumentation Valves & Fittings. vkfittings focus is to provide quality products with value added solution to its customer.
2. What does Vkfittings Offer?
Vikay - Valves and Fittings is an online store offering a wide range of Instrumentation Valves & Fittings.
3. Do you have an Export License?
Vikay Mining Equipments is registered in Mumbai, India, having a valid IEC (Import Export Code).
- What you require to import the goods?
You / Your company should have a necessary permission and document to import the goods as per your country law
4. How to use vkfittings?
A. How do I create my Account?
Vikay allows for simple and easy online sending enquiries for products available on the website. To register for a new account, click on “Create an account” at the top of the page and fill in your information. From there you will be able to securely login anytime. Your account will contain the status and information of previous orders, as well as status of orders placed recently.
B. How to order Online?
For the products you need, you can add it to the cart, and ask for request for quotation (RFQ) and we will provide you with the prices.
C. Why is it mandatory to fill in the contact details form?
In order to serve and assist you quickly we want you to share your contact details.
D. How can I save products to purchase later?
We have created the functionality to allow you at any time to save products into your Wish List section under your account, so you can easily find them anytime to view information or order. You must be logged in to your account in order to access the “Wish List’’ on product pages just below the “Add to cart” button.
E. How do I reset my Password?
If you have forgotten your password or would like to change it, click on “Forgot my password” on the sign in page. Enter your account email address and we will send you instructions on your email id for how to reset your password.
F. How do I contact customer service?
For any queries related to your inquiries you shall send us an email at vkfittings@gmail.com
G. How to search products on vkfittings?
According to your requirements, you can enter the part number or model number or description of the product you need, or else you can also go through the menu section on the website.
H. I can’t find the product I need OR I am unsure of the products specifications I need?
If you can’t find the products you need or are unsure of the product specification, you can email our technical support team at vkfittings@gmail.com
We hold an expertise in this field since 25 years, and therefore are able to provide you with the products you need.
We hold an expertise in this field since 25 years, and therefore are able to provide you with the products you need.
I. Why can’t I find price on vkfittings?
We shall offer price on your request.
J. How do I know the price?
To know the price, you must select the product, then add to cart you, and send the request for Quotation by clicking on RFQ button and after which we shall provide you with the prices.
K. When should I expect an RFQ to be replied?
All the Requests for Quotations are handled immediately and will be returned within 24-48 hours of the initial request date during our normal business hours, i.e Monday to Friday (10 am to 6 pm IST). Depending on the items requested, response could take longer than 24-48 hours.
Product FAQ’S
5. How is your Quality defined?
Vikay is an ISO 9001-2008 certified company. All vikay replacement spare parts are tested in strict accordance with internationally recognized quality assurance standards.
6. What is your Quality policy?
We at Vikay Mining Equipments are committed to Export of Air Compressor, Instrumentation Valves & Fittings, Mining, Drilling, Quarry Equipments & its Spare Parts, to meet statutory requirements so as to consistently achieve continual Improvement of Quality Management System and customer satisfaction.
7. How to search products on vkfittings?
According to your requirements, you can enter the part number or model number or description of the product you need, else you can also go through the menu section on the website.
8. I can’t find the product I need Or I am unsure of the products specifications I need?
If you can’t find the products you need or are unsure of the product specification, you can email our technical support team at vkfittings@gmail.com
We hold an expertise in this field since 25 years, and therefore are able to provide you with the products you need.
We hold an expertise in this field since 25 years, and therefore are able to provide you with the products you need.
9. What is the warranty of the spare parts?
Vikay Mining Equipments warrants that its Instrumentation Valves & Fittings will be free from defects in material and workmanship. Vikay makes no other warranty express or implied. This warranty shall be effective for a period of 60 days from the date of purchase. But shall not be effective unless Vikay has received the non-conforming product from the purchaser at our works, with transportation and other charges prepaid, within the said period.
This warranty shall not apply to any Vikay products which shall have been altered, or modified in anyway. The purchaser’s exclusive and sole remedy for breach of contract (including breach of any express or implied warranty other than the above), shall be limited to repair, modification, or replacement at the sole discretion of Vikay, of the non-conforming product. Vikay shall not in any event be liable for the cost of any special, indirect or consequential damages to anyone. Merchandise may not be returned without written authorization of Vikay Mining Equipments. All disputes are subject to Mumbai Jurisdiction, India Only.
This warranty shall not apply to any Vikay products which shall have been altered, or modified in anyway. The purchaser’s exclusive and sole remedy for breach of contract (including breach of any express or implied warranty other than the above), shall be limited to repair, modification, or replacement at the sole discretion of Vikay, of the non-conforming product. Vikay shall not in any event be liable for the cost of any special, indirect or consequential damages to anyone. Merchandise may not be returned without written authorization of Vikay Mining Equipments. All disputes are subject to Mumbai Jurisdiction, India Only.
10. Is there any Minimum Order Value requirement?
Yes, Minimum order value (MOV) requirement will be USD 500
11. What is an RFQ?
An RFQ stands for request for quotation wherein we shall be providing you with the offer.
Pre – Shipping FAQ’S
12. How do you ship the cargo? What is the logistic support?
We ship the cargo on incoterms – ex-works basis. You have the liberty to choose your mode of shipment-
- By courier: you need to book the shipment at your end through DHL / FedEx / UPS / TNT & provide us with the Booking Reference Number.
- By air / sea: You need to provide us with your nominated agent details in India, so we can handover the cargo.
- By courier: you need to book the shipment at your end through DHL / FedEx / UPS / TNT & provide us with the Booking Reference Number.
- By air / sea: You need to provide us with your nominated agent details in India, so we can handover the cargo.
13. What is Inco- Terms?
Inco –Terms or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber Of Commerce. They are widely used in International commercial transactions or procurement processes.
14. What is nominated agent/ specified carrier?
Nominated agent means that you have to select an agency in India which would carry out the shipment process for you. vkfittings is making it easy to receive your orders by allowing you to use your nominated agent. This allows you to clear your shipment without any hassle and always know when and where your shipment is.
15. What documents will you provide with the shipment ?
The normal documents are - Invoice, Packing list, AWB or BL.If any special documents required would be charged extra, e.g.
- Certificate of origin – certified by chamber of commerce
- GSP (Form A)
- Third party inspection
- Any legalization of documents, etc.
16. How do you pack your products?
At vkfittings the packaging is export worthy ensuring that the product reaches to our customers intact.
- By Air / Courier : Packed in corrugated package.
- By Sea : Packed in- Wooden package / Metal rack / Metal cage
- By Air / Courier : Packed in corrugated package.
- By Sea : Packed in- Wooden package / Metal rack / Metal cage
17. What is Proforma Invoice? Why do I have to sign the Proforma Invoice?
Proforma Invoice is a pre-invoice stating the items ordered, the value of actual invoice, port of loading, port of discharge, country of origin & country of final destination, which will be sent by E-mail.
You have to stamp and sign the Proforma Invoice, and email the scanned copy to us, as it is a document, to clear the goods from Indian custom.
You have to stamp and sign the Proforma Invoice, and email the scanned copy to us, as it is a document, to clear the goods from Indian custom.
18. When will I receive the Proforma Invoice?
The Proforma Invoice will be forwarded on receipt of your order, along with the following information
- Mode of Dispatch – Courier / Air / Sea
- Port of Discharge
- Final destination
- Documents required as per point No. 17
Payment FAQ’S
19. What are the Terms of Payment?
Our terms of payment is Advance Payment, via Swift or T/T (Telegraphic Transfer) through your Bank, against our Proforma Invoice. We believe in secure payment.
20. How do I transfer funds via Swift or T/T?
We will send you the Swift or T/T details along with the Proforma Invoice, to transfer the funds. After transferring the funds, you have to send the MT-103 copy.
21. What is MT-103 Copy, why I have to send to you?
MT-103 copy is the Bank to Bank payment remittance advice. You will get the same from your bank as soon as you remit the funds. The MT-103 copy is required by our Bankers to trace the payment.
22. How do I get to know the payment has been received by you?
Once our bank receives the payment, we shall acknowledge you by Email.
23. What will be the delivery time OR lead time of my ordered Items?
After receipt of the payment by our Bank, the delivery will be scheduled as mentioned in our Proforma Invoice.
Post- Shipment FAQ’S
24. What is the status of my order? How will I get update of my order?
After receipt of full payment and when goods are ready for dispatch, shall intimate you via email-
- Courier mode - you need to book the shipment from your end and provide us with the booking reference number
- Air/sea shipment – provide us the details of your nominated agent & inform them to collect the cargo from our warehouse
And after the pick up as been made from our warehouse we shall inform you by mail
- Courier mode - you need to book the shipment from your end and provide us with the booking reference number
- Air/sea shipment – provide us the details of your nominated agent & inform them to collect the cargo from our warehouse
And after the pick up as been made from our warehouse we shall inform you by mail
25. How do I track my shipment?
Courier Mode- once the goods are dispatched from our warehouse, we will provide you the scanned copy of waybill. Air/Sea Mode-Your nominated agent shall update the status of shipment. Or else we shall provide you will the AWB/BL details.
Disclaimer
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All manufacturer's names, numbers, symbols, photos, product description and/or part numbers are used for reference purposes only & it is not implied that any part listed is the product of these manufacturers. Photographs and drawings are illustrations only and do not necessarily show the design of the products on the market at any given point of time. The products must be used in conformity with applicable practice and safety regulations. Specifications of the products and equipment presented herein are subject to change without prior notice. All Disputes are subject to Mumbai Jurisdiction, India only.
